Return Policy

We understand that sometimes a product may not meet your expectations. If you’re not completely satisfied with your purchase, you have 14 days from the delivery date to return the item.

How to Initiate a Return

To begin the return process, please contact customer service within 60 days of receiving your order. When reaching out, include the following details:

• Your order number
• The reason for the return

Once your request is reviewed and approved, you will receive instructions on how to return the item.

Conditions for Returns

To be eligible for a return:

• Items must be unused, unwashed, and in the same condition as when received.
• All items must be returned in their original packaging, including any tags, boxes, or inserts.
• Items with stains, tears, folded cards, broken seals, or damaged foiling will not be accepted.
• Personalized or custom-made products are not eligible for return or exchange.
• Any item that does not meet the return conditions may be rejected and sent back to the customer.

Shipping Costs

• Return shipping costs are the responsibility of the customer.
• It is recommended to use a trackable shipping method, as responsibility for the returned item remains with the customer until it is received.

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Refund Policy

Once the returned item is received, it will undergo an inspection process to ensure it meets the return conditions.

Processing Time

• If the return is approved, the refund will be processed within 3 business days (excluding weekends and public holidays).
• A confirmation email will be sent once the refund is issued.

Refund Method

• Refunds will be issued to the original payment method used at the time of purchase.
• Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Important Notes

• Only the cost of the item will be refunded. Any original or return shipping fees will not be refunded.
• If a return is not approved due to non-compliance with the return conditions, the item may be sent back to the customer at their own expense.